Communication has always been an essential part of taking the role of a virtual assistant. However, it is not simply a single entity, but is composed of various factors that should be identified individually. One of the essential components of effective communication in virtual assistance is updating the client of your daily accomplishments.
Various virtual assistants tend to make the mistake of not even giving their clients report on the things that were finished for the day. As a result, problems arise. For instance, clients would need to spend extra time simply to check if you have done your work for the day. This will definitely be a bother, especially if he or she is often caught up with tons of appointments daily. Remember, you are a virtual assistant for various reasons, one of which is to lighten the burden of your client.
Moreover, there is a possibility that your client may even doubt if you have done anything for the day. This is normalcy, especially if the virtual assistant simply logs in and leaves work without even considering to update his or her client. This has been experienced surely by a handful of VAs already. The end scenario is always that he or she has to defend his or her end. This is an event that could have been prevented in the first place.
By updating your client, you will also help in keeping him or her aware if he or she is still supplying you tasks as necessary. There are clients, who depend on what you report prior to delegating further activities on your end.
There are various ways to keep your client aware of your daily accomplishments. One good example is to maintain a habit of updating him or her every time you have done an activity. This is regardless of not receiving any response from your client often. As long as you are certain he or she is able to read your updates, this could already work.
On the other hand, you may report at the end of your work day instead. Simply ensure that your report is concise enough, which will keep your client from reaching out to you and clarify things out. Otherwise, this would just make the whole idea of updating him or her useless.
As a virtual assistant, updating your client could also be your opportunity to keep open communication between you two. This is also your chance to ask questions and even propose better means of executing certain activities for him or her. Alternatively, as you exchange words regarding your tasks, you can even learn from your client as he or she shares how things should be done more effectively.
Always keep in mind that even though you are a virtual assistant, this does not imply that you have to alter your work ethics altogether and adopt robotlike manners. Even if you are working home-based, you should still preserve human touch while reporting to your client. You may not be physically present, but you can appear to be such with the way you work.