Tag: customer service satisfaction

Why You Should Hire Customer Support

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Hiring a virtual assistant is not solely relative to administrative work. Did you know that more organizations are employing VAs to serve as customer support agents? You should be reminded that a virtual assistant can be very flexible to the point that he or she could carry out both administrative and technical tasks at the same time.

On the other hand, if you are not convinced about the ongoing trend with hiring remote staff, you should at least consider how crucial customer service is to your business. The following are a few of the reasons why you should employ a support team for your clients:

Keeping Your Customers the Easy Way. You may be focused on taking in new customers through your door solely. However, take a look at how you retain your existing clients. Are you succeeding in that part, as well? If not, then you need good customer service. Supporting your clients while you provide the services is one of the easiest ways to maintain a good relationship with them. Be reminded that customers are more attracted to businesses, which take care of their needs effectively. Even if your product or service may be pricier than your competitors’, a loyal customer would not think twice to stick with you.

Strengthening Your Image Is Now Cheaper. Word of mouth is a very powerful force and you can obtain it through good customer service. If your existing clients are satisfied with how you serve them, you could say that there is a high chance for them to recommend you with their peers. With good public perception, you will also heighten the interest of other people, who may actually be looking for your product or service.

Looking Into Further Growth. If you are among the firms, which are only looking in the near future, then you may be missing the point of nurturing your business. Be reminded that you have to consider what should happen in the long-term aspect. This means further growth of your business. One way to create a strong foundation for a bigger business is customer support. Take note that your service to clients determines what you really are.

Gaining Higher Profit Within Your Existing Circle. Did you know that your existing clients would likely buy from you compared to new ones? Simply examine how difficult it is to sell something to anyone new. Most of the time, you will receive tons of rejections before you successfully achieve a sure-fire profit.

Getting Rewards From Customers Is Now Achievable. It was found out in Harvard Business Review that customers, who tend to experience good support, reward the business concerned. This is through spending more on their products or services.

You do not have to overspend in terms of customer service. You could begin with hiring people, who will be in charge of responding to inquiries, suggestions, or complaints of your clients. These employees will ensure that whatever the concern of your customer is, it will be attended to swiftly.

Start a more effective business operation by prioritizing what your customers need.

How Important Customer Service Is to Your Business

How Important Customer Service Is to Your Business

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You are certainly aware of how word of mouth works in terms of marketing your business. Relative to this, people will not recommend you to their peers unless you have provided them good service or product. As for the former, it includes customer assistance, as well, whether it is simply for answering inquiries or solving a dispute.

At present, there are still businesses, which fail to provide exemplary customer service, resulting in their poor reviews from clients or even prospects. Did you know that a simple act of responding to a customer’s inquiry in short notice matters a lot? This is due to the fact it implies how you want to cater to the client’s needs immediately, which should always be the case.

You should push your organization to take customer service into consideration greatly. Given are the following reasons that could enlighten you:

Prevention of Buying Barriers. If people would find out that you have a good record in customer service, which includes handling issues like returns and refunds, they will have no issue purchasing a product from you. Even the ones hesitant to do so would be persuaded to deal with your business.

Representation of Your Brand Image. Your customer service also embodies your firm. If you will fail to provide exemplary customer service, you may taint your brand image, making people assume that your values as an organization may not be as solid as these are claimed to be.

Customer Retention. Did you know that companies successful in retaining their clients tend to earn at least 25% more profit compared to acquiring new customers? Clients would likely obtain more of your products or services by 67% by convincing them to stick with your brand. One good example is in groceries where one research was conducted. Apparently, with a rating of one to five, an increment of one point in satisfying customers have resulted in higher customer retention percentage. Although it is not specifically stated that customer service is the sole reason for keeping clients, still, it influences people not to look the other way in choosing a brand.

Better Understanding of Your Offer. People, at times, tend to have a misconception regarding the scope of your product or service. By having a customer service team to entertain inquiries regarding your product or services, customers will have a better understanding of what to expect from your business.

Improved Anticipation of Customer Needs and Wants. If you maintain a consistent stream of communication with your customers, you would also have the advantage to find out what they need or want. This could be beneficial in improving your existing product or service. Alternatively, you may also have more ideas on what to offer next.

With the aforementioned facts, there should be more reasons for you to revamp your customer service. If you believe your hands are already full to handle client support, then probably it is time for you to hire a virtual assistant experienced in the field. By having an extra hand with assisting your customers, you would even have more time to focus on other aspects of your business.