Category: virtual assistance

Why You Should Hire Customer Support

Leave a comment

Hiring a virtual assistant is not solely relative to administrative work. Did you know that more organizations are employing VAs to serve as customer support agents? You should be reminded that a virtual assistant can be very flexible to the point that he or she could carry out both administrative and technical tasks at the same time.

On the other hand, if you are not convinced about the ongoing trend with hiring remote staff, you should at least consider how crucial customer service is to your business. The following are a few of the reasons why you should employ a support team for your clients:

Keeping Your Customers the Easy Way. You may be focused on taking in new customers through your door solely. However, take a look at how you retain your existing clients. Are you succeeding in that part, as well? If not, then you need good customer service. Supporting your clients while you provide the services is one of the easiest ways to maintain a good relationship with them. Be reminded that customers are more attracted to businesses, which take care of their needs effectively. Even if your product or service may be pricier than your competitors’, a loyal customer would not think twice to stick with you.

Strengthening Your Image Is Now Cheaper. Word of mouth is a very powerful force and you can obtain it through good customer service. If your existing clients are satisfied with how you serve them, you could say that there is a high chance for them to recommend you with their peers. With good public perception, you will also heighten the interest of other people, who may actually be looking for your product or service.

Looking Into Further Growth. If you are among the firms, which are only looking in the near future, then you may be missing the point of nurturing your business. Be reminded that you have to consider what should happen in the long-term aspect. This means further growth of your business. One way to create a strong foundation for a bigger business is customer support. Take note that your service to clients determines what you really are.

Gaining Higher Profit Within Your Existing Circle. Did you know that your existing clients would likely buy from you compared to new ones? Simply examine how difficult it is to sell something to anyone new. Most of the time, you will receive tons of rejections before you successfully achieve a sure-fire profit.

Getting Rewards From Customers Is Now Achievable. It was found out in Harvard Business Review that customers, who tend to experience good support, reward the business concerned. This is through spending more on their products or services.

You do not have to overspend in terms of customer service. You could begin with hiring people, who will be in charge of responding to inquiries, suggestions, or complaints of your clients. These employees will ensure that whatever the concern of your customer is, it will be attended to swiftly.

Start a more effective business operation by prioritizing what your customers need.

Why Consider Having Employees Working Remotely

Why Consider Having Employees Working Remotely

Leave a comment

There are always doubts in the mind of an employer whenever being offered to take in people working remotely. Most common factors that hold them back is their lack of experience in having a home-based worker, security, and efficiency of the employee. However, have you ever wondered why more and more organizations are taking advantage of employing remote workers? Most likely, they have reaped benefits in the long run, which kept them in adapting the new outsourcing option for companies.

If you need support in making a decision, it is best you learn the reasons why you should take into regard employing home-based workers or virtual assistants, as they are commonly called. Given below are a few that would help:

Reduction in Overhead Expenditures. Simply imagine having a smaller workspace or office without losing the people vital for your operations. It only implies lower costs on your part. Since your employees would be working at home, office equipment would no longer be in your inventory. Furthermore, you could even save on power and telephone bills.

More Local Market Insights. By having people from various places would give you the advantage of getting wider local market insights. Take note, as well, that home-based workers or freelancers often train to take in new knowledge and ideas. This is due to the competitive online industry. That being said, you could anticipate all-encompassing learning from them.

Better Performance From Employees. A worker’s performance is greatly affected by how convenient his or her situation is relative to his or her job. If they will continue to suffer from commuting nightmares, their performance at work could also be affected. Additionally, it was revealed by a SurePayroll study that 61% of 2,060 surveyed professionals found their loud colleagues as the biggest office distraction. As a result, their productivity is getting killed.

Thus, if you consider employing virtual assistants, such inconveniences will never be contributing factors in their skillfulness.

Environmental Movement. By making your operations more virtual over time, you will be able to make your company a role model for other businesses. This is due to the fact you find even the simplest means to help the environment from damages often caused by car emissions.

Future Preparation. More and more employees, especially the young ones, are becoming outspoken with their need for a work-life balance. In other words, by starting to take in remote employees, you could adapt to the younger workers’ interests.

More Effective Communication. Coordinating with remote workers would never be an issue even if you are not together personally. There are tons of software applications that make communication a breeze. As long as both of you have internet connections, extra fees on local calls can be avoided as well.

Getting the Best of Talents. Another reason to consider having employees working remotely is your better reach to best of talents. Since most home-based workers have worked with various clients worldwide, adjusting to a new environment would not be an issue with them at all.

Additionally, since the freelancing industry allows one to enter any field of work as long as he or she could be trained, people working online tend to have more job experiences. There are even those proficient in both general office and technical work. Therefore, you could anticipate a wider skill set from remote workers.

Home-based workers are the future of your organization. Instead of having doubts, why not focus on the perks of getting your team upgraded? It is time to move your business forward.

 

 

 

Step Up Your Game in Business With Digital Marketing

Step Up Your Game in Business With Digital Marketing

Leave a comment

It is a big deal nowadays to market your business through the internet. Why? Apparently, this is due to the increase in the online presence of people for the previous decade. Due to the dependence of people on the web, even their decision in buying from a business is strongly affected by it.

A Statista report revealed that as of 2017, there was an estimated 3.9 billion users on the internet around the world. On the other hand, in 2018, a person has an average internet usage of 161 minutes daily. Furthermore, take note that the sales of e-commerce are accounted for worldwide retail sales’ 10.2 percent share.

By definition digital marketing is a way of promoting or selling what you can offer to people online. Instead of the typical distribution of flyers or putting up signages by the street, you can now market via e-mail, social media, or even articles on the internet.

If you are totally new with the idea or you are simply dithery when it comes to adapting the change in the business industry, understanding the relevance of digital marketing in growing your business is a one way to go.

Given below are a few of the reasons why online marketing can keep your company at pace with its competitors, if not, ahead:

Less Expensive Option. With this reason alone, you can already surmise why more and more organizations are taking advantage of what digital marketing has to offer. One good example is the use of social media. Nowadays, you can easily set up social media accounts and start interacting with your targeted audience. Everything is free, which means widening your reach even if you are a new company is now easier.

Business Model Improvement. Digital marketing allows you to use software applications that give you better analytics, showing the preferences of your market. This will give you a way to improve your business’ efficiency in offering its services or enhancing its existing products.

Customer Service Upgrade. If you want to make your customer service more personalized, digital marketing is a good option. With your outreach channels spread out, you can connect to people more effectively and quickly. Aside from the messaging option of social media, you may also take advantage of e-mail marketing, wherein you can communicate with customers directly.

Versatility. There are tons of options if you want to start adopting digital marketing for your company. You can start with e-mail marketing, social media, or even blogging. Alternatively, you may also consider buying and posting ads to sell your business virtually. You also have the freedom to jump from one digital marketing strategy to another, depending on the results you are getting.

Trustworthiness Foundation. By being present online, you tend to have a better image for your potential customers, more so if their peers recommend you. Social media is a good example of this fact. This is why more companies are striving to garner more likes and favorable reviews online to stand out.

Start lowering the costs of your marketing efforts and incorporate more opportunities to your organization without losing better reach to your customers. If you are not knowledgeable in the field, a digital marketing assistant is a solution to consider. He or she can propose online marketing solutions for your company and execute the necessary steps. Be reminded that if you want to go along the present business trend, adapting tactics in selling your business online is a smart move.

 

Top Five Reasons to Consider Hiring a Virtual Bookkeeper

Top Five Reasons to Hire a Virtual Bookkeeper

Leave a comment

Employing virtual assistants has become an in-demand solution for companies in need of cost-cutting solution while ensuring their operations are not affected. Nonetheless, there are firms, who only resort to having VAs responsible for administrative work, which you could consider activities that do not involve sensitive or critical information.

The aforementioned fact does not imply that you should limit your use of remote manpower. There is so much that a virtual assistant can do for you, which include bookkeeping. Apparently, you would think that it is quite risky for you to let a virtually available staff take care of your financial records, but think again, for you may be missing a lot of benefits in having a virtual bookkeeper. Given below are a few:

Budget-Friendly Solution. As mentioned above, using a remote workforce could keep you from the costs of office space, equipment, and even benefits that a typical office-based worker requires. By hiring a virtual bookkeeper, you would be able to get the same work minus the physical space, insurance, paid holidays, etc.

Advancement. More and more companies are getting the hang of using home-based employees not only to save money but to comply with the advancement in the business industry. Organizations, aside from using the latest technologies like software applications to keep track of their monetary accounts, are also using virtual bookkeepers to make their workflow consistent. In other words, they are becoming online as much as possible.

If you are already taking in remote workers for your administrative work, what is the loss of becoming paperless even in your accounting department?

Long-Term Commitment. Who would want to work with a different bookkeeper every now and then? Apparently, no one, but this is a common scenario if you outsource one from an office-based team. If you will employ a virtual bookkeeper, you can negotiate a long-term commitment from the person.

Similar Credentials and Qualifications. Simply because a virtual bookkeeper works from home, it already implies that he or she is not qualified to handle your business financial transactions. In contrary, there are lots of experienced remote workers, who have finished studies relevant to accounting or management of business records. Remember, despite being called “virtual,” these bookkeepers are real people working offsite.

Business Growth. Probably, you are adamant not to take in a virtual bookkeeper for you do not want to handle additional costs. You would rather handle the accounting tasks yourself. However, you are missing the point of broadening your business reach.

If you want to grow your business, you should take advantage of the less costly requirement of a virtual bookkeeper while you focus on more important parts of your organization. Take note that the more you make yourself stuck with tons of work, the more ineffective you will be.

There are other things to anticipate relative to the advantages of having a virtual bookkeeper. Lots of businesses could attest to this, and it is just up to you whether to take the chance or not.

 

Keeping Your Mind Sharp the Easy Way

Keeping Your Mind Sharp the Easy Way

Leave a comment

As a virtual assistant, you have to be updated with the skills that most clients worldwide require. Apart from such, there is a great need for freelancers, who are effective in what they do. This implies that you are not simply someone, who is delivering an output when required, but someone that they could rely on producing results with low to no supervision. In order to become one, your mind should also be kept sharp.

No, you do not have to purchase expensive supplements to make this happen. There is an easy way to do so, which is to resort to natural ways that do not necessitate spending a lot of money.

Given below are a few that could help you maintain a sharp brain at any age:

Read a book. This tip has long been advised to people, who want to ensure their cognitive functions will remain the same despite aging. There are lots of benefits that could be obtained by reading a book, which include making your brain versatile since it creates connections within it. This occurs when you take in the information from the book.

Eat right. There are tons of food choices that will ensure your brain is protected from wear and tear. You could begin with vegetables and fruits, which are rich in antioxidants. Furthermore, try adding extra-virgin olive oil to your cuisine in order to reduce inflammation of the brain. It is also said by a study conducted in Spain that having four tablespoons of the oil could improve abstract thinking, comprehension, and attention.

Do not stop learning. While you keep your brain active, you tend to keep your memory strong at the same time. As long as you carry out mental exercise, you will have no problem with maintaining and stimulating communication among your brain cells. Solving crosswords as a pastime could be a good start for you.

Add music to your day. Music has an effective means of making your brain function effectively. A study in music’s relationship to the mental health of a person showed that it can reduce depression, problem behaviors, and even agitation. If you have a strong enthusiasm to making music, then you can anticipate more benefits, such as activating the brain’s area, cerebellum, which is responsible for controlling movement and balance.

Get adequate sleep. If you want to keep a sharp mind and good memory, getting enough sleep is highly important. Without following normal sleep pattern, you may suffer from irritability, memory loss, and depression.

Remember, if you will let yourself suffer from cognitive decline, your work will likely be compromised as well. In order to ensure an outstanding performance at work, start following the aforementioned tips for a sharper and fitter brain.